CEH Policies & Procedures
Created recognises that it is important for students to receive accurate advice about courses, understand their rights and responsibilities, are aware of costs, payment terms, any refund policies, and can easily know how to communicate any feedback to the RTO, including any complaints or grievances.
The Education Services for Overseas Students Act establishes legislative requirements and standards for the quality assurance of education and training institutions offering courses to international students who are in Australia on a student visa.
ESOS also provides tuition fee protection for international students.
Changes in Circumstances, Complaints & Appeals, and Managing Incidents